Frequently Asked Questions
Everything you need to know about our handcrafted ceramic collections.
Are Bico Ceramics products microwave and dishwasher safe?
Yes, all our ceramic dinnerware and serving pieces are designed for modern living. They are both microwave and dishwasher safe, though we recommend using low-heat settings to preserve the glaze's longevity.
How do you ensure fragile items don't break during shipping?
We use eco-friendly, high-density protective packaging specifically designed for stoneware. Each piece is double-boxed and cushioned to ensure it arrives at your doorstep in perfect condition.
What is your return policy for damaged or unsatisfactory items?
We offer a 30-day satisfaction guarantee. If your ceramics arrive damaged or do not meet your expectations, simply email us a photo of the item, and we will provide a full refund or a free replacement.
Is your ceramic glaze lead-free and food-safe?
Absolutely. Safety is our priority. All Bico Ceramics are crafted using 100% lead-free and cadmium-free glazes, meeting all international standards for food safety.
Do you offer international shipping?
Currently, we ship to the United Kingdom, North America, and most European countries. Shipping costs and delivery times are calculated at checkout based on the weight of your ceramic set.
Can I purchase individual pieces to replace a broken item from a set?
Yes, we understand accidents happen. We offer individual replacements for most of our signature collections so you can complete your set without purchasing an entirely new bundle.